At Best-Iphs, we aim to ensure that you are completely satisfied with your purchase. If you’re not happy with a product or encounter any issues, our Return and Refund Policy is designed to make the process as simple and straightforward as possible.

Eligibility for Returns

We accept returns under the following conditions:

  • The product must be returned within [Insert Timeframe, e.g., 30 days] from the date of delivery.
  • The product must be in its original condition, unused, and in the original packaging, including all accessories, manuals, and documentation.
  • A valid proof of purchase (receipt or order confirmation) must be provided.

    Note: Certain items, such as clearance products, gift cards, and custom-made items, may not be eligible for returns unless defective.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used products that are not defective.
  • Items damaged due to misuse, mishandling, or unauthorized modifications.
  • Products purchased during final clearance sales, unless defective.

    For questions about whether your item qualifies for a return, please contact our support team.

Initiating a Return

Follow these steps to initiate a return:

1

Contact Us

Email us at Designavi.creations@gmail.com or fill out the Return Request Form with details of your order and reason for the return.

2

Await Approval

Our team will review your request and respond within [Insert Timeframe, e.g., 2 business days] with instructions.

3

Ship the Product

Once approved, package the item securely and ship it to the address provided. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4

Inspection and Processing

Once we receive and inspect the returned product, we will notify you of the status of your refund or exchange.

Refund Policy

Refund Eligibility

Refunds will be issued under the following conditions:

  • Returned items meet the eligibility criteria specified above.
  • Refund requests are made within the return window.

Refund Methods

Refunds will be processed via the original payment method. Depending on your bank or payment provider, it may take [Insert Timeframe, e.g., 5-10 business days] for the funds to reflect in your account.

Partial Refunds

Partial refunds may be issued in cases where:

  • Returned items are missing accessories or parts.
  • Items are returned after the eligible return window but are approved on a case-by-case basis.

Exchanges

If you prefer an exchange instead of a refund, please specify this in your return request. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund.

Damaged or Defective Products

We take great care to ensure that your products arrive in perfect condition. If your item arrives damaged or defective:

  1. Contact us within [Insert Timeframe, e.g., 7 days] of receiving the product.
  2. Provide photos or videos showing the damage or defect for faster resolution.
  3. We will offer a replacement, repair, or full refund at no additional cost to you.

Cancellations

You may cancel your order if it has not yet been shipped.

Contact Us: Reach out to our team as soon as possible to cancel your order.
If the order has already been shipped, you may still return the product following the guidelines in this policy.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect upon arrival. We recommend using a trackable shipping method to ensure that the item reaches us safely.

Restocking Fee

In some cases, a restocking fee of [Insert Percentage, e.g., 10%] may apply for non-defective returns. This fee will be deducted from your refund amount.

Contact Us

If you have any questions or need assistance with a return or refund, our team is here to help. Reach out to us via: